FAQs

As long as the order does not have a status of "Shipped" or "Processing," you or your account assistant can place an order on hold, make changes to address information, or cancel the order. Changes to the shipping method or products must be made by your account assistant.
Submission of evidence for use 1. Trademark application in progress 2. After trademark registration 3. When renewing a trademark Different submission foundations 1. Based on intention to use: A、 Intentional use refers to the lack of actual evidence of use when submitting an application. Generally, applicants need to submit evidence of use within 6 months after receiving the approval notice. B、 If the applicant has not yet used the trademark in the United States or is temporarily unable to provide evidence of use, they can apply for an extension to the United States Patent and Trademark Office before the expiration of the 6-month period. Each extension request can receive an additional 6-month period, theoretically allowing for a total of 5 extensions. Note: Evidence of trademark use must be submitted. If an extension is not applied for and evidence of use cannot be submitted, the application will be deemed abandoned. 2. Based on actual use: Based on actual use is the most common application mode, and US applications submitted on the basis of "actual use" must also submit evidence of use at the time of application. Note: If the applicant fails to submit evidence of trademark use in a timely manner or requests an extension of submission within 6 months after the "notice" is issued, a petition can be submitted within 2 months after the expiration to request the revival of the trademark application. 3. US applications based on "foreign registration" do not require proof of use before trademark registration, but they also need to be submitted after trademark registration and each renewal. Note: If the U.S. application is submitted on the basis of "foreign registration", a notarized copy of the foreign registration certificate is required. The trademark applied in the U.S. must be identical to the trademark registered on the foreign registration certificate, and the scope of goods/services applied in the U.S. cannot be greater than the goods/services registered on the foreign registration certificate.
Until you upload your product to Amazon, Google Merchant Center, or a database that your specific smartphone scanner application is using, it will pull directly from GS1’s database. This information is outdated and doesn’t record the current owner of that specific UPC/EAN number.
Yes, our UPC codes will work perfectly for your cd’s in any retail situation. If you happen to be an independent artist, your UPC code will also allow you to register your music with SoundScan so that you can track your sales and improve your marketing efforts.
Most magazines usually require special bar codes with 5-digit BIPAD numbers that are encoded in them. However, some retailers accept regular UPC or EAN codes. We recommend checking into your retailer first in advance to find out their specific requirements. If they don’t require a BIPAD number, then you can purchase UPC codes through us to put on your magazine.
If you’re selling your book through a retail outlet, the retailer will generally require that you obtain an ISBN. The ISBN is a 13 digit number that properly identifies the book title and the publisher’s contact information. We recommend that you check your store’s requirements on UPC and ISBN codes before purchasing from us. Sometimes you can get away with just using a UPC code and then you can purchase the UPC codes from us. However, we do not offer ISBN’s at this time.
Your UPC Codes will work everywhere online and at most retails, unless they require that you purchase your own company prefix from GS1-US.  In that case, we recommend that purchase your own GS1-US company prefix.
This error typically happens on Amazon if you’re listing a Brand that already has UPCs and Amazon is restricting the Brand from adding more UPCs (to prevent duplicate listings).  The issue isn’t with the UPCs themselves, but with the restrictions placed on the Brand.  To fix this, please first use non-variants to upload the list in the Amazon backend to troubleshoot the problem. You can refer to the following matters.
1. Change the brand to N/A or Generic
2. Modify the manufacturer to store name + production
3. MPN selects complex strings
4. Keywords and titles should not contain other possible brand words
5.Used some other catalogue to upload your listing, because the 'Generic' may be registered by some other seller as a brand on the catalogue you are using.
It should solve the issue.
If your code is showing in the csv spreadsheet as 1.234E+12 or something other than a 12 or 13 digit number, you simply need to reformat the cell display in your settings.  For Excel, it is normally under Format > Cells > Number > 0 Decimal Places.
If you sell products online you should only need the numbers, however if you sell through a distributor instead of sending the products directly, you may need to print the barcodes on stickers, which you can do with the images we provide you with your order, or by using our printing service.
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