FAQs

Your customer could track any parcel at the link below: Parcel Tracking
We accepts credit cards, bank transfers, PayPal
Please notify your assistant with handover checklist prior to your product arriving so the Receiving Team is expecting it and can make proper arrangements based on the size of the shipment.
Once your product arrives at our warehouse, it goes through a comprehensive receiving process. The quantities and product information are checked and verified against the provided packing slip. Any discrepancies are promptly reported to an Account Assistant who will then contact you directly to remedy any order inconsistencies. Product weights are taken and recorded in our system to ensure that the right postage is applied to each of your orders. Each product received is recorded in our receiving logs for quick reference. Once the product is received completely, the product is placed in its designated storage location.
Our goal is to take no longer than one working day to update your inventory on our system. Receiving a shipment begins the moment we begin the receiving process to the moment the pallet is placed in its designated storage location. If any or all of the warehouse’s receiving requirements are not met, receiving time will increase, which in turn may adds specialized receiving fees to your invoice.
Send an handover checklist please. It will inform ShipAIM of how many units we will be receiving from your supplier. A handover checklist is electronic information concerning a single shipment of movable units sent to a WMS from suppliers and sent from a WMS to customers.
ShipAIM fills all orders within 24 hours of receipt, provided they are approved to ship. Shipments will not be processed on Sundays, holidays, or during any event that would cause a facility to close (acts of God, severe inclement weather, etc.). However, fulfillment of orders is our core priority.
If your order is lost or damaged, we will file a claim for you. If you are sending us a package through your own shipper, you will need to file the claim with them.
You could do that before you paid the invoice. Just similar to any operation on order info or parcel (contact your assistant and have him/her to change the address for you).
Upon shipping your order, the assistant will pass the shipped status along with a related tracking number (if applicable) to you via email. Depending on the capabilities of your CRM or E-Commerce platform, a "Shipped" confirmation email may be generated by your CRM/E-Commerce platform and sent to the consumer.
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